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I-Serv Warranty - 1 Year (PTX-ISERV-7527-1YR)

Priority Service plan

Includes help desk support, collection and repair of Workabout Pro directly by Psion Teklogix.

Teknet

Psion Teklogix? online real-time customer service system, Teknet, enables support at any time, in the field or at the corporate office. With instant creation of Return Material Authorization

(RMA) and interactive tracking from start to finish, Psion Teklogix provides information at your fingertips. Teknet also offers access to a full service history, from help-desk calls to complete management of equipment in the field. All of these added benefits are included in the I-Serv Bundle and make your service tracking needs simple.

Live Help Desk Support

In the fast paced environment of your operation, you need immediate technical support without the hassle. The Psion Teklogix Help Desk provides personalized support with an industry-leading response time of 95% with all calls answered within 90 seconds. Our help desk professionals are trained Psion Teklogix employees ? not subcontractors ? and have certifications in MSCE, CCNP, and more! Conveniently accessible by phone or email, our Help Desk employees are waiting to answer all of your questions, and ensure your service satisfaction.

Repair Depot

Psion Teklogix serves its customers globally from its Authorized Repair Centers in seven countries: USA, Canada, France, South Africa, India, China and Singapore. This means that your devices don?t have to travel half way around the world to get the service they need.

If your devices need repair, Psion Teklogix goes a step further than ?industry standard? and provides on-site collection of your damaged product. We also guarantee our depot service. With 96% accuracy on in-depot turn around times, Psion Teklogix brings service to a higher level and enables your work day to continue without disruption.

Quick Action Group

As an added benefit of the Psion Teklogix I-Serv Service Solution, we take service to the extreme and send one-on-one service right to your front door. When the Help Desk determines that you need emergency one-on-one on-site technical support for your network, our Quick Action Group (QAG) will immediately travel to your facility anytime, anywhere, to quickly and efficiently resolve your problem. By offering on-site capability to troubleshoot, repair, adjust, configure or enhance your wireless infrastructure, we deliver the service results you need and keep your business up and running!